Ordering

We are the Oak Ridge Flooring sales team. Thank you for giving us the opportunity to earn your business!

Do products carry a manufacturer warranty?
Yes. We are a full service dealer, so all products we sell carry have a full manufacturers warranty.
Do you price match?
Yes. We price match to the best of our ability. Please contact one of our sales representatives for more details.
How can I check stock??
From any product page simply click the “Check Stock” button and fill out the inquiry form. If you are checking during business hours, we will typically have information to you within a few hours. You can also call us directly to check stock - 865-482-6557.
Do you have an order minimum
No. We also have new reduced shipping rates to help if you are looking for a small quantity of material. Contact one of our Sales Representatives for more details - 865-482-6557.
Can I purchase seconds?
No. All of the products we sell are first quality without exception.
Can I order a sample?
Yes. Samples are available for most of our products. Each item's product page will have an “Order Sample” button if a sample is available. You can also call and speak with one of our Sales Representatives to order a sample - 865-482-6557.
Can I check the status of my order?
Yes. We will update you via email each stage of your order. You can also contact our Support Team at any time to get an update - 865-482-6557.
What methods of payment do you accept?
We accept Visa, MasterCard, Personal Checks, Cashier’s Checks, and Wire Transfers.
Do you charge sales tax?
Yes. However, this only applies for customers within the state of Tennessee.
When should I schedule my installer?
After you receive your material.
Shipping
My name is Cathi, and I am the Logistics Director at Oak Ridge Flooring. Below are explanations of all of our shipping policies in question/answer style. If you still have a question, please let us know.

Thank you for giving us the opportunity to earn your business!
How will my order ship?
The majority of our orders are palletized and shipped by a freight carrier such as UPS Freight. Small orders may be shipped ground service by UPS, FedEx, USPS, or DHL.
How is the cost of shipping calculated?
It is calculated by the total weight of the shipment and the distance it will travel. You will find select items online that do qualify for free shipping. These items will have a free shipping banner associated with them.
How can I see my shipping cost?
Your shipping cost will be calculated in your cart at checkout. You can also call one of our Sales Representatives and they can provide a custom shipping quote for you - 865-482-6557.
Do you have expedited shipping?
We do offer a $25 same day processing fee and a $125 expediting fee. The expediting fee guarantees your material will leave the warehouse location within 2 business days. Not all products are eligible for our expediting service, so please contact one of our Sales Representatives if you are interested in this service - 865-482-6557.
Are there any additional charges?
There are rare circumstances where additional charges are necessary. The most common charges occur when ordering from multiple manufacturers, shipping to locations outside of the contiguous US, or locations that are deemed "metropolitan" by our carriers. You can read the full list of possible charges below. If you have questions, please contact one of our Sales Representative for an exact shipping estimate - 865-482-6557. They are happy to help!
  1. When ordering from multiple manufacturers there can be consolidation or multiple shipment charges.
  2. If a shipment is refused, it can cause redelivery fees.
  3. Shipments delivering into a large metropolitan area can be subject to metro fees.
  4. Shipments outside of the contiguous United States.
  5. If an incorrect shipping address is given when ordering online.
  6. Terminal pickups that are not picked up in accordance with the terminal's definition of a "timely manner" (typically 3-5 business days).
  7. If you cannot be reached by a carrier to schedule a delivery in a "timely manner" (typically 3-5 business days).
Do you ship internationally?
No. However, we do work with many freight forwarders. Please contact one of our Sales Representatives for detail - 865-482-6557.
Can you send orders to a PO Box?
No. A physical address is required for all orders.
Do you offer overnight shipping?
No, not at this time. We are currently working on a process to be able to offer this service.
Can I pickup my order at a local freight terminal?
Yes. We have a variety of carriers we work with and many terminal locations. We encourage you to call one of our Sales Representatives so that we can find the most convenient terminal for you - 865-482-6557.

One of our main carriers is UPS Freight. To view their terminal pick up locations near you, click here.

How long do I have to pickup an order from a freight terminal?
Once an order arrives at the nearby terminal, you have 3-5 business days to pick up your order before on-dock holding charges are applied.
Do you offer warehouse pickup?
Yes. Many of our products are available for warehouse pickup. Contact one of our Sales Representatives to see if the warehouse location is an option for you - 865-482-6557.
Can I ship to a business location?
Yes. When checking out online include the business name and contact number for delivery.
What is required for a business delivery?
  1. Delivery hours from 8-5.
  2. Commercial address with a loading dock.
When should I expect delivery?
Most orders arrive in 1-2 weeks from the date of purchase. Longer time frames can be expected for non-stocking or special order items. Contact one of our Sales Representatives to discuss your specific needs and project timeframes - 865-482-6557.
Do I have to be present for a delivery?
Yes. You must be present at the time of delivery to inspect the material and sign for the shipment. However, if your order is shipping Ground Service you will not have to be present for delivery.
How should I prepare for a delivery?
Freight shipments are curbside deliveries so you will need to be prepared to move the material into your home.
What is a curbside delivery?
When a palletized shipment is delivered it will be unload at the street. For liability reasons, this is standard practice by all carriers. It will be your responsibility to move the material into the home. Many customers have their contractors help facilitate moving the material.
What should I do if a shipment is delayed?
In this unfortunate circumstance we encourage you to contact our Logistics Department directly to see if they can help expedite your order - 865-482-6557. The carrier does have a “reasonable dispatch window” to deliver material, so we do not have legal right to file a claim for lost time, however, we will do anything we can to help.
How should I inspect my shipment?
  1. Make sure the pallet is intact.
  2. Cut the shrink wrap and visually inspect the cartons.
  3. Verify that you have received the correct material and quantity.
  4. If you find any damage, missing material, or incorrect quantities please note them in detail on the receipt with the driver. Do not refuse the material and contact us immediately with details of the shipment so we can resolve the the issues.
What should I do if I have damage?
If you have damage, missing material, or incorrect quantities, please note them in detail on the receipt with the driver. Do not refuse the material. Accept the material and move it to a safe location. Contact us with details of the shipment and we will take the appropriate steps to resolve the the issue as quickly as possible.
Tracking
How can I track my order?
Once you place an order, you will receive 3 emails from us with detailed order information.
  1. An Order Confirmation. You will receive this email immediately after you place the order.
  2. An Estimated Shipment Date. You will receive this email 1-2 days after your order is placed.
  3. A Tracking Number and the Carrier Information with an Estimated Arrival Date. You will receive this information the day after your order ships.
How will I be notified with delivery information?
We will notify you through email with the Tracking Number, Carrier Information, and the Estimated Arrival Date. We recommend that you contact the Carrier directly to set up a delivery appointment when we provide the shipping information to you. If you do not call ahead of time, a Clerk with the Carrier will contact you once your material arrives at the local dispatch terminal to set up a delivery time.

If your material is shipping via Ground Service, we will provide the same information through email. You will not have to be present for delivery and the package will be left at your door. You will only need to contact us or the carrier if it is an issue to leave the package at your door.

Returns
Can I return material?
Yes. Please read the details of our return policy below:
  1. Returns are accepted on complete orders only.
  2. Returns are not allowed on material that has been installed. Material must be in the original unopened cartons.
  3. All returns are subject to a restocking fee of 20% to 25%.
  4. Returns are not allowed after 30 days.
  5. Returns are not allowed for trim pieces, adhesives, underlayment, moldings, cleaning supplies, special order or non-stocking items.
  6. A return authorization number must be issued before you ship material back.
Will there be any restocking fees?
Yes. Usually a 20% to 25% restocking fee will apply to returns. This is a fee that is passed on from our distributors and manufactures. Restocking fees will not apply to defective or damaged material that has been notated on the delivery receipt.
What classifies an item as special order or non-stocking?
Stocking items can change frequently so we recommend you contact us to confirm whether or not your item applies - 865-482-6557. We are happy to help!
What is the process for returning defective material?
If you believe the material you received has a manufacturer defect, please call and speak with our claim specialist - 865-482-6557. Although these scenarios are rare, we handle defective product inquiries very seriously. The Process: You will need to provide photos outlining the defect. Our Claims Specialists will then work with the manufacturer to find a solution. Our goal is to resolve defective issues as quickly as possible, but it can take 1-3 business days in order to fully resolve. We do work diligently to get these issues resolved as quickly as possible!
Cancellations
Can I cancel my order?
Yes. We understand that there are scenarios where you will need to cancel an order. For stocking items, you may cancel an order without penalty as long as your order has not shipped from our location. For special order items, they may only be canceled if we have not processed your order. We typically finalize orders within 1-2 business days, so please contact us immediately if you do wish to cancel your order - 865-482-6557.
Are there any cancellation fees?
For Special Order Products that have been processed or Stocking Items that have been shipped, there will be a 20% to 25% cancellation fee depending on the item. Please contact us for more details - 865-482-6557.
Damage
My name is Grace, and I am the Claim Specialist at Oak Ridge Flooring. If you have any damage, I will be working with you to resolve the problem. If you have a question, please let me know.

Thank you for giving us the opportunity to earn your business!
How likely is it my shipment will have damage?
Not Likely. 99.9% of all material arrives in perfect condition. If you do have damage, we have a quick and simple claims process. Read more about it here.
Should I refuse a delivery?
No. When a shipment is refused, one of two things happens. The material is either shipped back to the carriers warehouse or it is redelivered to you. Both options will create additional charges. If you do have a problem with a shipment, please accept the delivery and contact us for instructions on how to proceed.
What should I do if I have damage on a freight shipment?
If you find damage, missing material, or incorrect quantities please do not refuse the shipment. Accept the shipment and note the issues in detail on the receipt with the driver. Contact our Claims Specialist with details of the shipment so we can resolve the issues as quickly as possible. You will need to submit a photo of the damage and answer a short questionnaire. Since we work with multiple manufactures they will have different policies on what will be done with the material. Your acceptance of the delivery is vital in our ability to reship new material at no charge to you.
What should I do if I have damage on a ground shipment?
If you find damage with your ground shipment please call us with details of the damage within 5 days. Please handle the items as little as possible and leave the material in their original boxes. We will work with you to get replacement material as quickly as possible.
What is the claims process?
The claims process is very simple. We will need basic photos of the damage and we will have a short damage questioner we will email you. Claims usually take 1-2 days for approval.
How long will it take to receive replacement material if needed?
Replacement orders always take top priority! We will work diligently to get you your material as quickly as possible!
Privacy
Is my credit card information secure?
Yes. Your data security is one of our top priorities. All data is transmitted with 128-bit SSL encryption along with top of the line data center security. This application has a 13 year proven track record of maintaining the security of our customers' records.
How will my information be used?
We do not sell, trade, or rent customer information to anyone. Your information and email is strictly utilized for order correspondence and customer service.
Terms and Conditions
Controlling Provisions
No terms and conditions other than the terms and conditions contained herein shall be binding upon Seller unless accepted by it in writing signed by the Seller's president. All terms and conditions contained in any prior oral or written communication, including without limitation Buyer's purchase order, which are different from or in addition to the terms and conditions herein, are hereby rejected and shall not be binding.
Terms
Payment is due at time of purchase, unless Buyer is extended an open account of credit pursuant to agreement with Seller. If Buyer is extended an open account of credit, Buyer must pay Seller current amount due, in full, every month credit is extended. All past due amounts are subject to service charges at the maximum contract rate permitted by law, and Buyer agrees to pay for the products according to the Seller's payment terms. If an order is placed by telephone, Buyer has twenty-four (24) hours from the time of any confirmation email to review the telephone order and cancel the telephone order.
Remedies Of Seller
Upon default by Buyer, Buyer agrees to reimburse Seller all attorney fees and court costs incurred by Seller in connection therewith. Buyer agrees that any of the following shall constitute an event of default which shall enable seller, at its option, to cancel any unexecuted portion of this order or to exercise any right or remedy which it may have by law: (a) the failure of Buyer to perform any term or condition contained herein; (b) any failure of Buyer to give required notice; (c) the insolvency of Buyer or its failure to pay debts as they mature, an assignment by Buyer for benefit of its creditors, the appointment of a receiver by Buyer or for the materials covered by this order or the filing of any petition to adjudicate Buyer bankrupt, (d) the death, incompetence, dissolution or termination of existence of Buyer; (e) a failure by Buyer to provide adequate assurance of performance within ten (10) days after a justified demand by Seller or (f) if Seller in good faith believes that Buyer's prospect of performance under this Agreement is impaired. All rights and remedies of Seller herein are in additional to, and shall not exclude, any rights or remedies that Seller may have by law. In the event it becomes necessary to incur any expense for collection of any overdue account, reasonable collection charges, including reasonable attorney's fees will be added to the balance due and Buyer shall pay all such charges.
Warranty
THE BUYER'S SOLE AND EXCLUSIVE WARRANTY, IF ANY, IS THAT PROVIDED BY THE PRODUCT'S MANUFACTURER. SELLER MAKES NO EXPRESSED OR IMPLIED WARRANTIES. SELLER HEREBY DISCLAIMS ALL EXPRESSED OR IMPLIED WARRANTIES, WHETHER IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES, AND IN NO EVENT, WILL SELLER BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE OR ANY OTHER LOSS, DAMAGE, COST OR REPAIRS OF INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED UPON WARRANTY, CONTRACT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION ARISING IN CONNECTION WITH THE DESIGN, MANUFACTURE, SALE, TRANSPORTATION, INSTALLATION, USE OR REPAIR OF THE PRODUCTS SOLD BY SELLER. BUYER HEREBY ACKNOWLEDGES AND AGREES THAT UNDER NO CIRCUMSTANCES, AND IN NO EVENT, SHALL SELLER'S LIABILITY, IF ANY EXCEED THE NET SALES PRICE OF THE DEFECTIVE PRODUCT(S); NO ADDITIONAL ALLOWANCE SHALL BE MADE FOR THE LABOR OR EXPENSE OF REPAIRING OR REPLACING DEFECTIVE PRODUCTS OR WORKMANSHIP OR DAMAGE RESULTING FROM THE SAME. EXCEPT AS EXPRESSLY SET FORTH IN THIS PARAGRAPH, ALL PRODUCTS AND/OR SERVICES PROVIDED BY SELLER AND ITS EMPLOYEES AND AGENTS ARE PROVIDED "AS IS", "WHERE IS" AND "WITH ALL FAULTS."
Indemnification
The Buyer shall at its own expense apply for and obtain any permits and inspections required for installation and/or use of the products. Seller makes no promise or representation that the products or services will conform to any federal, state or local laws, ordinances, regulations, codes or standards, except as particularly specified and agreed upon in writing by Seller. The Seller's products are not for use in or with any nuclear facility unless specifically so stated by Seller in writing. Seller shall not be responsible for any losses or damages sustained by the Buyer or any other person as a result of improper installation or misapplication of the products. Buyer shall defend, indemnify and hold harmless Seller and its agents and employees against any loss, damage, claim, suit, liability, judgement or expense (including without limitation, attorney's fees) arising out of or in connection with any injury, disease or death of persons (including, without limitation, Buyer's employees and agents) or damage to or loss of any property or the environment, or violation of any applicable laws or regulations resulting from or in connection with the sale, transportation, installation, use or repair of the products by Buyer or of the information, designs, services, or other work supplied to Buyer, whether caused by the concurrent and/or contributory negligence of Buyer, Seller, or any of their agents, employees, or suppliers. The obligations, indemnities and covenants contained in this paragraph shall survive the consummation or termination of this transaction.
Delivery
Seller will make a good faith effort to complete delivery of the products as indicated by Seller in writing, but Seller assumes no responsibility or liability and will accept no backcharge for loss or damage due to delay or inability to deliver, whether or not such loss or damage was made known to Seller. Seller shall have no liability for Seller's non-performance caused by acts of God, war, labor difficulties, accidents, inability to obtain materials, delays of carriers, contractors or suppliers or any other causes of any kind whatever beyond the control of Seller. Under no circumstances shall Seller be liable for any special or consequential damages or loss, damage, or expense (whether or not based upon negligence) arising directly or indirectly from delays or failure to give notice of delay.
Shipments
All products are shipped and title passes F.O.B. Shipping Point. Risk of Loss shall transfer to Buyer upon delivery of goods to common carrier, Buyer or Buyer's representative. The cost of any special packing or special handling caused by Buyer's requirements or request shall be added to the amount of the order. If Buyer causes or requests a shipment delay, or if Seller ships or delivers the products erroneously as a result of inaccurate, incomplete or misleading information supplied by Buyer or its agents or employees, storage and all other additional costs shall be borne solely by Buyer. No claim for shortages or shipping errors will be allowed unless made in writing within seven (7) days of receipt of a shipment. Claims for products damaged or lost in transit should be made by Buyer to the carrier, as Seller's responsibility ceases upon delivery to the carrier.
Inspection And Acceptance
Buyer must immediately describe on Bill of Lading any damage to any and all products upon delivery. Otherwise, Buyer shall be deemed to have irrevocably accepted any and all products. Only if damage is noted on Bill of Lading, Buyer shall have seven days from the date Buyer receives any products to notify Seller, in writing, of any defects, nonconformance or rejection of such products. After such seven-day period, Buyer shall be deemed to have irrevocably accepted the products, even if damaged and even if not previously accepted. Buyer hereby agrees that such seven-day period is a reasonable amount of time for such notification. After acceptance, Buyer shall have no right to reject the products for any reason or to revoke acceptance.
Governing Law
This transaction shall be governed in all respects by the laws of the State of Tennessee (excluding choice of law provisions) and all actions commenced shall be brought in a court of competent jurisdiction residing in Knoxville, Tennessee.
Taxes
The amount of any sales, excise or other taxes, if any, applicable to the products shall be added to the purchase price and shall be paid by Buyer unless Buyer provides Seller with an exemption certificate acceptable to the taxing authorities. Any taxes which Seller may be required to pay or collect under any existing or future law, upon or with respect to the sale, purchase, delivery, storage, processing, use or consumption of any of the products, including taxes upon or measured by the receipts from the sale thereof, shall be for the account of the Buyer, who shall promptly pay the amount thereof to Seller upon demand. Buyer is subject to, and responsible for paying consumer use taxes in all states except Tennessee.
Severability
If any provision hereof is held to be illegal, invalid or unenforceable under any present or future laws, such provision shall be fully severable and the terms and conditions herein shall be construed and enforced as if such illegal, invalid or unenforceable provision had never been made a part hereof. The remaining provisions herein shall remain in full force and effect and shall not be affected by such illegal, invalid or unenforceable provisions or by their severance wherefrom.
Set-Off And Non-Waiver
Buyer shall not be entitled to set-off any amounts due Buyer against any amount due Seller in connection with this transaction. Seller's failure to insist upon the strict performance of any term or condition herein shall not be deemed a waiver of any of Seller's rights or remedies hereunder, nor of its right to insist upon the strict performance of the same or any other term herein in the future. No waiver of any term or condition hereunder shall be valid unless in writing and signed by Seller's president.
Returned Goods Policy
Seller cannot accept return of any goods unless prior written permission has been given. Credit memorandums issued for authorized returns shall be subject to the following deductions and conditions: (a) Stock items-merchandise must be stock material consisting of the original parts, unaltered, of reasonable quantity and in resalable condition as determined by a Seller's representative; (b) all merchandise must be accompanied by documentation providing Seller with the following information: invoice number and date, quantity of items being returned and reason for return. In addition, if proper documentation as outlined in (b) above is not provided then an additional handling charge may be charged to cover our additional expenses incurred in researching proof of purchase. Non-stock/special order items must have factory approval before returning and are subject to any manufacturer charges, special handling fees and any freight before any credit, if any, can be issued. Therefore, Seller cannot authorize these products to be returned to Seller until such returns have been approved by the manufacturer or its representatives in writing to Seller. All returns are to be authorized by the issuing of a "Return Material Authorization." Note: all cash sales are final.
Entire Agreement
This document constitutes the entire agreement between the parties and contains all the agreements and conditions of sale; no course of dealing or usage of the trade shall be applicable unless expressly incorporated herein. EXPRESSLY INCORPORATED INTO THESE TERMS AND CONDITIONS ARE SELLER'S POLICIES PERTAINING TO THE FOLLOWING: SHIPPING DETAILS, RETURN POLICY, ORDER POLICY, SALES TAX POLICY, and PRIVACY POLICY. The terms and conditions contained herein may not be added to, modified, superseded or otherwise altered except by a written modification signed by the Seller's president. All transactions shall be governed solely by the terms and conditions contained herein.